Michael Marchilli
About Michael Marchilli
Michael Marchilli is an Account Executive at Descartes Systems Group, where he has worked since 2015. He has a background in communication and media studies and has held various roles in sales and customer service, including positions at Geek Squad and Best Buy.
Work at Descartes Systems Group
Michael Marchilli has been employed at Descartes Systems Group as an Account Executive since 2015. In this role, he manages customer accounts and focuses on driving customer satisfaction and loyalty. His responsibilities include understanding the complex needs of clients and ensuring that their requirements are met effectively. He has contributed to the organization by leveraging his extensive experience in sales and customer service.
Education and Expertise
Michael Marchilli completed his high school education at Nashoba Regional High School from 2001 to 2005. He then attended Westfield State University, where he studied Communication and Media Studies from 2005 to 2009. This educational background has equipped him with strong communication skills, which he applies in his current role and throughout his career in sales.
Background in Sales and Customer Service
Prior to his current position, Michael Marchilli held various roles in sales and customer service. He worked at Best Buy as a Sales Supervisor from 2006 to 2014, where he managed sales operations and team performance. He also served as a Direct Sales Account Manager at altE Store for one year, focusing on customer engagement and account management. Additionally, he worked at Geek Squad as a Floor Intelligence Agent from 2009 to 2010, promoting the brand and enhancing customer experiences.
Achievements in Customer Engagement
Throughout his career, Michael Marchilli has demonstrated a commitment to customer engagement and satisfaction. He managed the complex needs of a diverse employee base, which contributed to driving customer loyalty and profitability. He also played a key role in training and coordinating the sales force on service offerings and benefits, ensuring that the team was well-equipped to meet customer needs.