Nancy Reed
About Nancy Reed
Nancy Reed is a Customer Service Representative at Descartes Systems Group, where she has worked since 2013. With over two decades of experience in customer service, she has held various roles, including IMC Manager and Customer Support Manager, demonstrating strong leadership and problem-solving skills.
Work at Descartes Systems Group
Nancy Reed has been a Customer Service Representative at Descartes Systems Group since 2013, working in Mississauga, Ontario. Prior to her current role, she served as IMC Manager from 2006 to 2008 and as Customer Support Manager from 1996 to 2006, both in Waterloo, Ontario. Her extensive tenure at Descartes Systems Group highlights her commitment to the organization and her expertise in customer service.
Previous Experience at HighJump Software
Before returning to Descartes Systems Group, Nancy Reed worked at HighJump Software as a Customer Support representative from 2008 to 2013 in Waterloo, Ontario. This five-year experience contributed to her overall knowledge in customer support and service, further enhancing her skills in the field.
Education and Expertise
Nancy Reed studied at Sheridan College, where she developed foundational knowledge that supports her career in customer service. With over two decades of experience in various customer service and support roles, she has demonstrated advanced problem-solving and troubleshooting skills, which are critical in adapting to corporate changes.
Leadership and Team Development Skills
Nancy Reed showcases strong leadership and training skills, which have been vital in contributing to team development and success. Her ability to apply emotional intelligence in her interactions has enhanced team dynamics and customer relations, making her an asset in her roles.
Communication Skills
Nancy Reed excels in both verbal and written communication, which significantly enhances customer interactions and support efficiency. Her communication skills are essential in addressing customer needs and ensuring effective support services.