Nico Verschueren
About Nico Verschueren
Nico Verschueren is the Director of Service Operations at Descartes Systems Group, where he has worked since 2019. He has extensive experience in ICT system engineering and service management, having held various roles at organizations such as Brussels Airport and Fuji Xerox.
Work at Descartes Systems Group
Currently, Nico Verschueren serves as the Director of Service Operations at Descartes Systems Group, a position he has held since 2019. In this role, he is responsible for overseeing service operations, ensuring the smooth delivery of services to clients. Previously, he worked as the Director of Support Services GLN at Descartes from 2010 to 2019, where he managed support services and contributed to operational improvements. He played a key role in forming a new international team focused on the operational aspects of SaaS solutions.
Previous Experience in ICT System Engineering
Nico Verschueren has extensive experience in ICT system engineering. He worked at Switch/BIAC/Brussels Airport as a Wintell System Engineer from 2002 to 2008, followed by a role as an ICT System Engineer from 2004 to 2008. During this time, he led a team of Wintel System Engineers and acted as an escalation point for major service interruptions. His responsibilities included maintaining client contacts through service meetings.
Background in Disaster Recovery and System Analysis
Nico Verschueren has a background in disaster recovery and system analysis. He worked at Fuji Xerox as a System Analyst for Disaster Recovery for five months in 2008. His role involved managing disaster recovery processes and ensuring operational continuity. Additionally, he briefly worked as a system engineer at Fujitsu in 2008, further enhancing his technical expertise in system operations.
Education and Expertise
Nico Verschueren studied at Katholieke Hogeschool Kempen, where he earned a Bachelor’s degree in Electronics/ICT from 1995 to 1999. This educational background provided him with a solid foundation in technology and systems management, which he has applied throughout his career in various roles within the ICT sector.
Achievements in Operational Efficiency
Throughout his career, Nico Verschueren has initiated and overseen various upgrade and improvement projects aimed at enhancing operational efficiency. Notably, he improved operational efficiency by migrating customers from older solutions to a global platform, demonstrating his commitment to optimizing service delivery and client satisfaction.