Nikola Bjelica
About Nikola Bjelica
Nikola Bjelica is a Business Integration Specialist at Descartes Systems Group, where he focuses on troubleshooting customer issues and enhancing operational efficiency. He has a diverse background in business analysis and technical roles across various companies, including Canada Post and the Bank of Montreal.
Work at Descartes Systems Group
Nikola Bjelica has been employed at Descartes Systems Group as a Business Integration Specialist since 2018. In this role, he is responsible for troubleshooting errors and issues reported by customers, ensuring smooth operations. He leads implementation, configuration, testing, and go-live support activities for Descartes applications. Additionally, he trains customers and their trading partners on various platforms, including the Global Logistics Network, Carrier Portal, Supplier Portal, and Transportation Manager. His contributions focus on enhancing customer experience and addressing business needs.
Previous Experience in Business Analysis
Prior to his current role, Nikola Bjelica held several positions in business analysis. He worked at The Guarantee Company of North America as a Business Systems Analyst from 2008 to 2014. He also served as a Business Analyst at Bloomberg BNA from 2014 to 2016 and at Innosphere SDG Ltd during the same period. His experience includes working at Manulife as a Business Analyst from 2016 to 2018. These roles involved analyzing business processes and contributing to system improvements.
Education and Expertise
Nikola Bjelica has a diverse educational background. He studied Civil Engineering at the University of Sarajevo, where he earned an Associate's Degree from 1986 to 1990. He later attended triOS College, achieving a College Diploma in Computer Programming from 1997 to 1998. Additionally, he completed a Certificate Program in Business Analysis at Sheridan College from 2014 to 2015. His education has equipped him with a strong foundation in both technical and business domains.
Technical Skills and Specializations
Nikola Bjelica possesses extensive experience in creating EDI message specifications utilizing formats such as ANSI, EDIFACT, XML, and CSV. His technical skills support his role in troubleshooting and ensuring operational efficiency. He is adept at leading training sessions for customers and partners, enhancing their understanding of logistics and transportation management systems.
Career Timeline
Nikola Bjelica's career spans several organizations and roles. He began as a Data/Programmer Analyst at Bank of Montreal from 1998 to 2000. He then transitioned to Canada Post, where he worked as a Business/Technical Analyst from 2000 to 2008. After that, he held various positions in business analysis, including roles at The Guarantee Company of North America, Bloomberg BNA, Innosphere SDG Ltd, and Manulife, before joining Descartes Systems Group in 2018.