Patrick Hamers
About Patrick Hamers
Patrick Hamers is a System Delivery Engineer at Descartes Systems Group, where he has worked since 2011. He specializes in managing a global Mitel platform, overseeing VoIP infrastructure migrations, and supporting a large user base of soft phone agents.
Work at Descartes Systems Group
Patrick Hamers has been employed at Descartes Systems Group as a System Delivery Engineer since 2011. In this role, he has accumulated 13 years of experience, primarily based in Lier - Gent. His responsibilities include maintaining and supporting a global Mitel platform, which involves backend operations and desktop team support. He collaborates directly with Mitel technical support divisions to address complex project requirements, bypassing local support resellers. His role is crucial in the migration of existing telephony systems to the company's default VoIP infrastructure.
Experience with Mitel Systems
Hamers specializes in the management and configuration of Mitel systems. He oversees approximately 850 non-support soft phone users globally, alongside 150 fully integrated UCA Soft Phone agents within the Mitel Contact Center. His expertise includes building complex call flows, agent groups, workflows, subroutines, prompts, and hunt and ring groups, which are essential for optimizing telephony operations.
Previous Employment History
Prior to his current position, Patrick Hamers worked as a System Engineer at Athlon Car Lease from 2011 to 2012. He also served as a System Network Administrator at Katoen Natie for 13 years, from 1997 to 2010. These roles provided him with a solid foundation in system engineering and network administration, contributing to his current expertise.
Global Phone Rollout Initiatives
During his tenure at Descartes Systems Group, Hamers successfully managed the rollout of approximately 9,000 fixed phones globally. This initiative included various models such as the 5320, 5330, 6920, and UC360. His involvement in this project demonstrates his capability in large-scale telephony deployments.
Expertise in HotDesk Account Management
Patrick Hamers has developed expertise in creating and managing HotDesk accounts, utilizing UCA Soft Phone and Mobile SIP Soft Phone features. This skill set is vital for enhancing user flexibility and operational efficiency within the telephony environment.