Patrick O'connor
About Patrick O'connor
Patrick O'Connor serves as the VP of Customer Success at Descartes Systems Group, where he has worked since 2021. He has extensive experience in customer success and sales operations, having held various leadership roles at companies such as Intuit, PandaDoc, Lucent Technologies, and Zuora.
Work at Descartes Systems Group
Patrick O'Connor has been serving as the Vice President of Customer Success at Descartes Systems Group since 2021. In this role, he focuses on enhancing customer satisfaction and success through strategic initiatives. He has developed upsell, cross-sell, and account management programs aimed at improving customer engagement and retention. His work includes collaborating with various departments such as Sales, Marketing, and IT to ensure a cohesive approach to customer success.
Previous Experience at Intuit
Prior to joining Descartes Systems Group, Patrick O'Connor worked at Intuit for 13 years, from 2002 to 2015. He held the position of Group Manager for Global Sales Operations and Strategy. During his tenure, he was involved in various strategic initiatives that contributed to the company's sales operations and overall success.
Experience at Zuora and PandaDoc
Patrick O'Connor served as the Director of Customer Success Operations at Zuora from 2016 to 2020. In this position, he implemented a strategic professional growth path for team members, which enhanced workforce satisfaction and efficiency. He also briefly worked at PandaDoc as the Director of Customer Success for eight months in 2016, where he focused on customer engagement strategies.
Education and Expertise
Patrick O'Connor earned a Bachelor of Arts degree in Economics from the University of California, Berkeley. His educational background provides a strong foundation for his roles in customer success and sales operations. He is recognized for designing processes and playbooks aimed at onboarding, adoption, and retention of customers, showcasing his expertise in customer relationship management.
Background at Lucent Technologies
Before his extensive career in customer success, Patrick O'Connor worked at Lucent Technologies as the Director of Inside Sales and Account Development from 1998 to 2001. This role contributed to his understanding of sales strategies and account management, which he has applied throughout his career in various customer-focused positions.