Pierre Klaesson
About Pierre Klaesson
Pierre Klaesson is a Manager Support at Descartes Systems Group, where he has worked since 2017, and previously served as an Application Consultant from 2013 to 2017. He also founded and owns Webbdo, where he has been active since 2009, managing a support team that assists over 600 customers globally.
Work at Descartes Systems Group
Pierre Klaesson has been employed at Descartes Systems Group since 2013. He initially served as an Application Consultant for four years in Malmö, Sweden, where he focused on providing support to medium and enterprise customers. In 2017, he transitioned to the role of Manager Support, a position he has held for seven years. In this role, he manages a support team that assists over 600 customers across the Nordics, North America, and Asia.
Education and Expertise
Pierre Klaesson emphasizes the importance of continuous learning and skill development. This philosophy has been a significant aspect of his professional journey, particularly during his tenure at Descartes Systems Group. His experience in managing support teams and working closely with customers has contributed to his expertise in customer service and support management.
Background
Before his role at Descartes Systems Group, Pierre Klaesson founded Webbdo in 2009, where he has served as Owner for 15 years in Skåne län, Sweden. His entrepreneurial experience complements his work in customer support, allowing him to understand the needs of clients from a business perspective.
Achievements
As a Manager Support at Descartes Systems Group, Pierre Klaesson has successfully managed a support team that services a diverse customer base across multiple regions. His leadership in this role has been instrumental in maintaining high levels of customer satisfaction and support efficiency.