Steve Mc Cann
About Steve Mc Cann
Steve McCann is an Account Manager for small and medium-sized businesses at Descartes Systems Group, with over 20 years of experience in dispatch, customer service, and account management in the technology sector.
Work at Descartes Systems Group
Steve McCann has been serving as an Account Manager for Small and Medium-sized Businesses (SMB) at Descartes Systems Group since 2020. His role involves engaging with clients to enhance operational efficiency and improve customer experiences through innovative Software as a Service (SAAS) technology. He focuses on the needs of SMBs in Canada and the Eastern U.S., leveraging his extensive background in account management and customer service.
Previous Experience at HP
Before joining Descartes Systems Group, Steve McCann worked at HP as a Resource Coordinator from 1991 to 2007. During his 16 years in Hull, Quebec, Canada, he gained significant experience in dispatch and customer service, which laid the foundation for his career in account management within the technology sector.
Experience at LightSquared and Bell
Steve McCann transitioned to LightSquared in 2007, where he held the position of Customer Service Representative until 2012. Following this role, he worked at Bell as a Customer Escalation Supervisor from 2012 to 2014. These positions further developed his skills in customer service and escalation management.
Role at ShipTrack Inc.
In 2020, Steve McCann briefly worked as an Inside Sales Representative at ShipTrack Inc. for six months. This experience contributed to his understanding of sales processes and customer engagement in the technology sector.
Education and Expertise
Steve McCann has over 20 years of experience in dispatch, customer service, and account management within the technology sector. His expertise is focused on enhancing operational efficiency and customer experience for small and medium-sized businesses through innovative SAAS technology.