Wojtek Gronek
About Wojtek Gronek
Wojtek Gronek is a Manager at the Incident Management Center at Descartes Systems Group, where he has worked since 2017. He has extensive experience in IT support and incident management, having held various roles at BlackBerry and other companies over the years.
Current Role at Descartes Systems Group
Wojtek Gronek serves as the Manager of the Incident Management Center at Descartes Systems Group since 2017. In this role, he is responsible for overseeing incident management processes and ensuring operational efficiency. His leadership focuses on improving communication and collaboration within the team to effectively handle incidents.
Previous Experience at BlackBerry
Wojtek Gronek has extensive experience with BlackBerry, where he held multiple roles over several years. He worked as an IT Desktop Support Specialist from 2004 to 2008, an IT Manager in the Manufacturing IT Operations Center from 2012 to 2013, and served as a Team Lead in various capacities from 2009 to 2012. His roles involved providing end-user support, managing IT operations, and leading teams.
Technical Support Background
Before his current position, Wojtek Gronek worked at The Waterloo Networking Company as a Technical Support specialist for seven months in 2013. This role contributed to his skill set in troubleshooting and resolving technical issues, further enhancing his expertise in incident management.
Education and Qualifications
Wojtek Gronek studied at Conestoga College, where he earned a Computer Programmer and Analyst Diploma from 1999 to 2002. This educational background provided him with foundational knowledge in computer programming, which supports his technical roles in IT and incident management.
Skills and Expertise
Wojtek Gronek possesses strong organizational, planning, and communication skills that contribute to operational efficiency. He has expertise in developing processes for incident management and has a proven track record in cross-functional communication. His skills also extend to recruitment, team development, and management.