Alejandra “Alex” Santiago
About Alejandra “Alex” Santiago
Alejandra 'Alex' Santiago is a Member Experience Associate at Desert Financial Credit Union in Phoenix, Arizona, with a background in customer service and banking. She holds a Bachelor of Business Administration from Columbia College and has experience in various roles, including bank teller and customer service representative.
Work at Desert Financial Credit Union
Alejandra Santiago has been employed at Desert Financial Credit Union as a Member Experience Associate since 2021. In this role, she focuses on enhancing member satisfaction and assisting clients with their banking needs. Her responsibilities include guiding members through the online banking portal and addressing inquiries related to their accounts. Santiago's commitment to customer service is evident in her approach to building relationships with members of all ages.
Previous Experience in Banking
Before joining Desert Financial Credit Union, Alejandra Santiago worked at First National Bank of Omaha as a Bank Teller from 2003 to 2008. She gained valuable experience in customer service during her five years there. Additionally, she served as a Customer Service Representative at The State Bank Group from 2016 to 2018, further solidifying her background in the banking industry.
Education and Expertise
Alejandra Santiago studied Business Administration and Management at Columbia College, where she earned her Bachelor of Business Administration (B.B.A.) from 2017 to 2020. She also pursued an Associate's Degree in General Education at McHenry County College, starting in 2013. Her educational background complements her extensive experience in customer service and banking.
Background in Customer Service
Santiago has a diverse background in customer service roles. She worked as a Customer Service Specialist at Integrated Human Capital for seven months in 2020. Earlier in her career, she served as a Teacher Aide at Harvard Community Unit School District 50 from 2008 to 2009. Her experience also includes working as a banquet server, where she participated in events, including those for the LGBTQ+ community.
Community Engagement and Personal Life
Alejandra Santiago is passionate about serving her community and helping members navigate their banking needs. She balances her career in banking with part-time jobs on weekends to supplement her income. Additionally, she has pursued her education while managing the responsibilities of being a single parent, demonstrating her dedication to both her professional and personal commitments.