Brittney B.
About Brittney B.
Brittney B. is a Senior Relationship Specialist at Desert Financial Credit Union in Mesa, Arizona, where she has worked since 2014. She provides escalated support to branch leadership, ensures compliance with credit union standards, and actively engages with members to enhance their experience.
Work at Desert Financial Credit Union
Brittney B. has served as a Senior Relationship Specialist at Desert Financial Credit Union since 2014. In this role, she provides escalated support to Branch Leadership and the team. Her responsibilities include opening and closing the branch, performing transactional overrides, and de-escalating member complaints. Brittney plays a vital role in ensuring that the retail branch complies with Credit Union and NCUA standards. She actively engages with team members to promote the core values of Desert Financial Credit Union and encourages participation in community activities.
Education and Expertise
Brittney B. completed her high school education at Highland High School, earning her High School Diploma in 2008. Following her high school education, she attended Chandler/Gilbert Community College from 2008 to 2010, where she studied Early Childhood Education and Teaching. This educational background has contributed to her skills in member relations and customer service within the financial sector.
Background
Brittney B. has been a part of the Mesa, Arizona community for over a decade, working at Desert Financial Credit Union. Her experience in the financial services industry spans ten years, during which she has developed a strong understanding of member needs and branch operations. Brittney's proactive approach to identifying self-development opportunities aligns with her commitment to meeting the needs of members.
Achievements
In her role as Senior Relationship Specialist, Brittney B. has demonstrated a commitment to member satisfaction through her active outreach efforts. She performs outbound calls to members for follow-up on their membership and seeks to discover additional opportunities to serve them better. Her focus on de-escalating member complaints reflects her dedication to maintaining a positive member experience.