Brooke Locke
About Brooke Locke
Brooke Locke serves as the Senior Manager of Contact Center Operations at Desert Financial Credit Union, a position she has held since 2012. With a background in various roles within the organization, she has over 19 years of experience at Desert Financial and holds a degree in Criminal Justice and Criminology from Arizona State University.
Work at Desert Financial Credit Union
Brooke Locke has been employed at Desert Financial Credit Union since 2004. She has held various positions, starting as a Representative in the Member Assistance Center from 2004 to 2006. She then advanced to Team Lead in the same department, serving from 2006 to 2008. Following this role, she worked as Supervisor of Back Office Support Services from 2008 to 2012. Since 2012, she has been the Senior Manager of Contact Center Operations, where she oversees the operations of the contact center.
Education and Expertise
Brooke Locke studied at Arizona State University from 2002 to 2006, earning a degree in Criminal Justice and Criminology. This educational background provides her with a solid foundation in understanding complex systems and processes, which is beneficial in her managerial role at Desert Financial Credit Union.
Background
Brooke Locke has a long-standing career at Desert Financial Credit Union, spanning nearly two decades. Her journey began in 2004, and she has progressively taken on more responsibilities within the organization. Her experience across various roles has equipped her with a comprehensive understanding of the credit union's operations.
Achievements
Throughout her tenure at Desert Financial Credit Union, Brooke Locke has transitioned through multiple roles, demonstrating her capability and commitment to the organization. Her progression from a representative to a senior manager reflects her expertise in contact center operations and her leadership skills in managing teams effectively.