Courtney Frazer
About Courtney Frazer
Courtney Frazer is a Member Services Associate at Desert Schools Federal Credit Union in Phoenix, Arizona, where she has worked since 2017. She has a background in journalism and communication, holding a Bachelor's degree from the University at Albany, SUNY.
Work at Desert Financial Credit Union
Courtney Frazer has been employed as a Member Services Associate at Desert Schools Federal Credit Union since 2017. In this role, she has contributed to member engagement and service delivery in Phoenix, Arizona. Her responsibilities include assisting members with their financial needs and ensuring a positive customer experience. Over the past seven years, she has developed a strong understanding of credit union operations and member services.
Previous Experience at Sefcu
Before joining Desert Schools Federal Credit Union, Courtney Frazer worked at Sefcu as a Solutions Specialist from 2015 to 2017. In this position, she focused on providing solutions to member inquiries and enhancing customer satisfaction. Additionally, she served as a Communications Intern at Sefcu in 2017, where she gained experience in internal and external communications. Her tenure at Sefcu spanned a total of two years.
Education and Expertise
Courtney Frazer studied at the University at Albany, SUNY, where she earned a Bachelor's degree in Communication and Journalism from 2014 to 2017. Prior to this, she attended the State University of New York College at Oswego, focusing on Broadcast Journalism and Journalism for one year in 2013-2014. Her educational background has equipped her with skills in communication and media, which are applicable in her current role.
Internship Experience
Courtney Frazer gained valuable experience through various internships. She interned at Overit for four months in 2016, where she was exposed to the dynamics of a creative agency. Additionally, her role as a Communications Intern at Sefcu in 2017 further developed her skills in communication and member engagement. These internships provided her with practical knowledge that supports her current work in member services.
Early Career at Plato's Closet
Courtney Frazer began her career as a Lead Key Holder at Plato's Closet, where she worked from 2012 to 2015. In this role, she was responsible for overseeing store operations and managing staff. This early experience in retail management contributed to her customer service skills and understanding of team dynamics.