Matthew Mc Donald
About Matthew Mc Donald
Matthew McDonald is a Member Advocate at Desert Financial Credit Union, where he has worked since 2020. He has a diverse background in customer service and sales, with previous positions at companies such as American Express, Bank of America, and PAC Worldwide.
Work at Desert Financial Credit Union
Matthew McDonald has been employed at Desert Financial Credit Union as a Member Advocate since 2020. In this role, he engages with members to address their needs and provide solutions that enhance their banking experience. His position involves direct interaction with customers, ensuring their inquiries are resolved efficiently and effectively.
Previous Employment History
Matthew McDonald has a diverse work history in customer service and sales roles across various industries. He worked at American Express as a Value Team Customer Care Professional from 2013 to 2015. Prior to that, he was a Customer Service & Inside Sales representative at PAC Worldwide from 2016 to 2017. His experience also includes positions at Bank of America, Digital Systems Engineering, Universal Hospital Services, and Discover Financial Services, among others.
Education and Expertise
Matthew McDonald studied Business Administration and Management at Glendale Community College, where he earned an Associate of Arts and Sciences (AAS) degree from 2005 to 2009. He completed his high school education at Barry Goldwater High School, graduating in 2005. His educational background supports his expertise in customer service and management.
Background in Customer Service
Matthew McDonald has built a career centered around customer service and support. His roles have included various positions such as Customer Service Technician and Sales Specialist. His experience spans multiple companies, where he has developed skills in communication, problem-solving, and sales, contributing to his effectiveness in his current role.