Paul Hernandez
About Paul Hernandez
Paul Hernandez serves as the CRM Director at Desert Financial Credit Union, where he has worked since 2021. He has extensive experience in project management and customer relationship management across various financial institutions.
Work at Desert Financial Credit Union
Paul Hernandez serves as the CRM Director at Desert Financial Credit Union, a position he has held since 2021. In this role, he focuses on enhancing customer experience through various strategic initiatives. His work contributes to the organization's commitment to providing exceptional service to its members in the Greater Phoenix Area.
Previous Experience in Project Management
Prior to his current role, Paul Hernandez accumulated extensive experience in project management across several financial institutions. He worked at Wells Fargo as a Technology Project Manager Contract for four months in 2009 and served as AVP – Technology Project Manager 4 from 2006 to 2007. His tenure at American Express included roles as Senior Technology Project Manager and Director - Product Manager for SalesForce and Compensation Platforms from 2008 to 2020.
Education and Expertise
Paul Hernandez earned a Bachelor's degree in Management Information Systems from the University of Arizona. He possesses expertise in agile project management tools such as CA Rally and Jira, and is skilled in leveraging MuleSoft for system integrations. His educational background and technical skills support his capabilities in backlog prioritization and strategic product roadmap development.
Leadership and Team Development
Throughout his career, Paul Hernandez has demonstrated a strong background in team development and leadership. His experience spans various roles where he has led teams and managed projects, contributing to organizational success. His leadership skills are evident in his ability to drive strategic initiatives and enhance customer experiences.