Robert Terrian
About Robert Terrian
Robert Terrian serves as the Sr. Director of Credit Services for Collections and Loan Servicing at Desert Financial Credit Union, a position he has held since 2018. With extensive experience in credit and collections, he previously worked in various roles at Desert Financial Credit Union and Ford Motor Credit Company, contributing to operational improvements and customer experience enhancements.
Current Role at Desert Financial Credit Union
Robert Terrian serves as the Sr. Director of Credit Services - Collections and Loan Servicing at Desert Financial Credit Union. He has held this position since 2018, overseeing the collections and loan servicing departments. His responsibilities include managing credit services, implementing strategies to enhance operational effectiveness, and improving the overall customer experience.
Previous Experience at Desert Financial Credit Union
Prior to his current role, Terrian worked at Desert Financial Credit Union in various capacities. From 2010 to 2018, he served as the Sr. Director of Credit Assistance (Collections) & Loss Mitigation. Before that, he was the Operations Manager for Indirect Lending from 2007 to 2010. His tenure at the credit union spanned over eight years, during which he contributed to the development of effective credit assistance strategies.
Work History at Ford Motor Credit Company
Terrian has significant experience with Ford Motor Credit Company, where he held multiple roles. He started as a Credit Analyst/Underwriter from 2002 to 2005, then transitioned to Collections Supervisor from 1998 to 2000, and served as Loan Servicing Supervisor from 2000 to 2002. His experience in these roles provided him with a strong foundation in credit analysis and collections management.
Education and Qualifications
Robert Terrian studied at Arizona State University, where he earned a Bachelor's Degree with a general minor in Business. His academic journey spanned from 1996 to 1998, equipping him with essential knowledge and skills applicable to his career in credit services and financial management.
Achievements in Credit Services
Terrian has been recognized for his contributions to enhancing collection and servicing systems. He implemented foreclosure prevention tools, including loan modifications and short sales, to minimize losses on real estate accounts. Additionally, he developed key performance metrics to evaluate departmental effectiveness and identify areas for improvement in collections and loan servicing.