Todd Stapley
About Todd Stapley
Todd Stapley serves as the Manager of the Member Experience Center at Desert Financial Credit Union in Phoenix, Arizona, where he has worked since 2021. With a background in customer service enhancement and strategic planning, he previously held positions at Televerde and The Rich Dad Company.
Work at Desert Financial Credit Union
Todd Stapley has been serving as the Manager of the Member Experience Center at Desert Financial Credit Union since 2021. In this role, he focuses on enhancing customer service processes and improving client satisfaction. His strategic planning and business development skills have been key in managing member experiences effectively. Stapley has contributed to the overall mission of Desert Financial by prioritizing member needs and ensuring a high level of service.
Previous Experience at Televerde
Before joining Desert Financial, Todd Stapley worked at Televerde as the Inside Marketing Manager from 2011 to 2021. During his ten years at Televerde, he developed marketing strategies and initiatives that supported the company's growth. His experience in this role helped him build a strong foundation in customer engagement and service delivery.
Background in International Business Management
Todd Stapley held the position of International Business Manager at The Rich Dad Company from 2007 to 2010. In this role, he was responsible for managing international operations and business strategies. His experience in this position contributed to his understanding of global market dynamics and enhanced his strategic planning capabilities.
Education and Expertise
Todd Stapley earned a Bachelor of Science in Business Administration (BSBA) with a dual major in Business Administration and Business Management from the University of Phoenix, studying from 2004 to 2007. His educational background provides a solid foundation for his expertise in coaching and entrepreneurship, which he applies in his current role to improve member experiences.