Zachary Moore
About Zachary Moore
Zachary Moore is a Workforce Manager at Desert Financial Credit Union in Phoenix, Arizona, where he has worked since 2021. He has over 11 years of experience in business analytics, specializing in workforce applications and has achieved significant savings in contact center environments.
Work at Desert Financial Credit Union
Zachary Moore has been serving as Workforce Manager at Desert Financial Credit Union since 2021. In this role, he focuses on optimizing workforce management strategies to enhance operational efficiency. His work involves analyzing data to inform decision-making processes and improve service delivery within the organization. Located in Phoenix, Arizona, Desert Financial Credit Union benefits from his expertise in workforce applications and analytics.
Previous Experience at Republic Services
Before joining Desert Financial Credit Union, Zachary Moore worked at Republic Services as Manager of Workforce Management from 2016 to 2021. During his five years there, he managed workforce strategies and contributed to the overall efficiency of operations. His role required a strong understanding of workforce dynamics and data analysis to drive performance improvements.
Experience at Prosper Marketplace
Zachary Moore's career includes a position at Prosper Marketplace as a Workforce Management Specialist in 2016. He held this role for 11 months, where he focused on workforce planning and analytics. This experience contributed to his development in workforce management practices and data-driven decision-making.
Education and Expertise
Zachary Moore studied at the University of Phoenix, where he developed foundational knowledge in business analytics. He possesses over 11 years of experience in the field, with a strong emphasis on workforce applications. His proficiency includes tools such as Five9, Calabrio, Aspect eWFM, and Power BI, among others. This expertise enables him to thrive in environments that leverage historical and real-time data for strategic business development.
Achievements in Workforce Management
Zachary Moore has achieved significant results in his career, including over $10 million in savings within contact center environments. This was accomplished through effective data analysis and the strategic application of workforce management techniques. His ability to implement data-driven strategies has made a substantial impact on operational efficiencies in his previous roles.