Alain Augustin
About Alain Augustin
Alain Augustin is a functional analyst at Desjardins with extensive experience in project management, technical support, and business analysis.
Current Role at Desjardins
Alain Augustin currently serves as an Analyste Fonctionnel - Développement de Solutions Centre Contact Client at Desjardins in Lévis, Quebec, Canada. He has been with Desjardins for over seven years, contributing to various roles within the company. His responsibilities center around developing and implementing solutions to optimize client contact centers.
Experience with Gexel Telecommunications
Alain Augustin worked at Gexel Telecommunications from 2012 to 2013 as a Gestionnaire de Project and Analyste d'Affaires TI. During his tenure, he managed various projects and analyzed IT business processes to improve efficiency and effectiveness within the organization.
Technical Support and Dispatch Supervision at ACN
From 2009 to 2012, Alain Augustin held the role of Superviseur Support Technique and Dispatch at ACN. In this position, he managed technical support and dispatch operations, ensuring smooth and effective service delivery for clients. This experience provided him with a robust understanding of technical support operations.
Senior Technical Support Analyst at Teleperformance
Alain Augustin worked as a Senior Technical Support Analyst at Teleperformance from 2005 to 2008. In this role, he provided expert technical support, resolving complex technical issues and ensuring high levels of customer satisfaction. This role honed his analytical skills and deepened his technical expertise.
Education
Alain Augustin attended HEC Montréal from 2009 to 2011. He also studied at Maisonneuve College in 2010. Though the duration at Maisonneuve College was brief, his education at these institutions facilitated the development of his skills in business analysis and IT management, preparing him for a successful career in these fields.
Consultant Roles at Telus Mobility
In 2014, Alain Augustin worked as a Business System Analyst Consultant at Telus Mobility for three months. He later returned to work as a Consultant Analyste d'Affaires from 2013 to 2014 for eight months. These roles involved consulting on business systems and performing in-depth business analysis, enhancing the efficiency and effectiveness of Telus Mobility's operations.