Alida N'goran Theckly
About Alida N'goran Theckly
Alida N'goran Theckly is a customer experience partner at Euler Hermes North America in Montréal, Québec, Canada, with a strong background in client services and IT management.
Company Experience at Euler Hermes North America
Alida N'goran Theckly has been working at Euler Hermes North America since April 2018. Her role as Partenaire expérience client involves engaging with clients directly, conducting training sessions, and managing insurance submission processes. She focuses on enhancing client experiences and streamlining the workflow for insurance submissions by collaborating closely with agents, brokers, and various units.
Work History at Desjardins
Before her current position, Alida N'goran Theckly worked at Desjardins as Conseillère service clients from 2016 to 2018 in the Région de Montréal, Canada. She recently resumed working in a similar role based in Lévis, Quebec, Canada. During her tenure, she provided exceptional client services and contributed to various customer service initiatives.
Previous Employment with Fido Mobile
Alida N'goran Theckly's career includes working as a Représentante soutien technique at Fido Mobile from 2014 to 2016 within the Région de Montréal, Canada. She also served as Représentant service clientèl, ensuring customer issues were resolved effectively and contributing to technical support functions. These roles allowed her to hone her customer service and technical support skills.
Educational Background
Alida N'goran Theckly has a strong academic background. She obtained a Maitrise en gestion des technologies de l’information from Université Laval, studying Technologies de l'information from 2020 to 2022. Prior to this, she earned a Certificat en gestion de projet from HEC Montréal, focusing on Affaires / gestion, général from 2015 to 2016. She also holds a Baccalauréat in Economie et Gestion from École des sciences de la gestion (ESG UQAM), which she completed from 2009 to 2012.
Skills and Expertise
Alida N'goran Theckly possesses strong communication and analytical thinking skills. Her proficiency extends to financial and business development IT tools. She has a robust background in the credit domain, recognized for her excellent performance and meaningful contributions to projects. Notably, she has played a key role in enhancing software used for processing insurance submissions, collaborating effectively with units, agents, and brokers.