Christian Cote
About Christian Cote
Christian Cote is the Directeur Processus Et Expérience Client at Desjardins, with over a decade of experience in client experience and process management.
Current Role at Desjardins
Christian Cote holds the title of Directeur Processus et Expérience Client at Desjardins. He has been in this role since November 2013. In his current position, he is responsible for overseeing client experience and process management. With over a decade of experience in this field, he plays a crucial role in enhancing operational efficiency and customer satisfaction for Desjardins.
Role at Desjardins Financial Security Life Assurance Company
In addition to his current role, Christian Cote also serves as Directeur Gestion de l'Offre et Planification at Desjardins Financial Security Life Assurance Company. His responsibilities in this position include managing the offering and planning processes, which are vital for the company's operations and strategic initiatives.
Previous Role at Desjardins Financial Security Life Assurance Company
Before his current positions, Christian Cote worked as Directeur Gestion de Projet et Processus d'Affaires at Desjardins Financial Security Life Assurance Company from 2003 to 2010, a span of 7 years. In this role, he was responsible for managing projects and business processes, contributing significantly to process improvements and project management efficiencies.
Early Career at Fédération des Caisses Populaires Desjardins
Christian Cote began his professional journey as a Conseiller en Organisation du Travail at Fédération des Caisses Populaires Desjardins. He held this role from 1998 to 2002 for a duration of 4 years. His work focused on organizational consultancy, helping to optimize work processes and improve efficiency within the organization.
Education Background
Christian Cote studied at Université Laval from 1998 to 2001, completing a 3-year program. Prior to that, he attended CEGEP-level education at Collège de Lévis from 1977 to 1979. His academic background has provided him with a solid foundation in his professional pursuits in client experience, process management, and project management.