Diane Girard
About Diane Girard
Diane Girard is a senior advisor at Desjardins in Montréal and Lévis, Canada, with extensive experience in process improvement, operations management, and customer service.
Current Positions
Diane Girard is currently employed at Desjardins in two distinct roles. She serves as Conseillère principale - Solutions de Financement in the Région de Montréal, Canada, and also holds the position of Conseillã Re Principale - Service De Cartes in Lévis, Quebec, Canada. Both roles involve offering her expertise in providing effective financial solutions and overseeing card services.
Previous Roles at Desjardins
Diane Girard has an extensive history with Desjardins, having held several positions over more than three decades. She worked as Conseillère en amélioration des processus from 2011 to 2014, as Chargée d'équipe Guichets automatiques from 2005 to 2011, and occupied various roles from 1986 to 2005. Her extensive tenure underscores her deep understanding and broad experience in various facets of the company.
Educational Background
Diane Girard has pursued several certifications and educational achievements to enhance her knowledge and skills. She studied Habiletés politiques dans les organisations at HEC Montréal in 2013, earned a Ceinture Verte Lean Six Sigma certification from Formation Mindcore in 2011, and obtained an ITIL Foundation V3 certification from Loyalist Certification Services in 2010. Additionally, she received various attestations from 2002 to 2010 through training at Desjardins. Her formal education in Informatique culminated in a DEC from Collège Maisonneuve, between 1978 and 1986.
Professional Skills and Expertise
Diane Girard boasts over eight years of experience in process improvement, supported by a Lean Six Sigma Green Belt certification. She has spent ten years in operations, overseeing technical call centers and the installation and support of various products such as ATMs, point-of-sale terminals, and telecommunications equipment. Her project management skills are evident in her leadership roles in developing, certifying, implementing, and deploying both centralized and distributed solutions. Diane specializes in assessing business needs and implementing solutions that satisfy customers while being profitable.
Key Competencies and Attributes
Diane Girard is known for her strong analytical and synthesis skills, creativity in problem-solving, and a robust customer service orientation. She is bilingual and excels in verbal and written communication. Additionally, she has demonstrated an impressive ability to learn and master new tools, processes, or products quickly. Her professional demeanor is marked by responsibility, integrity, rigor, autonomy, transparency, and commitment, making her a reliable and effective team manager.