Filomena Ferreira
About Filomena Ferreira
Current Title: Systems User Support at Desjardins
Filomena Ferreira holds the position of Systems User Support at Desjardins, where she has been providing technical assistance for over six years. Her role involves addressing technical issues, supporting end-users with system-related queries, and ensuring smooth operation of IT services within the company. This position leverages her extensive background in customer service and her ability to handle complex user support tasks effectively.
Extensive Career at Desjardins
Filomena Ferreira's career at Desjardins spans over three decades, demonstrating long-term commitment and loyalty to the company. She began her journey with Desjardins Financial Security Life Assurance Company and transitioned to her current role within the company. Her long tenure includes significant shifts in responsibility, showcasing her adaptability and dedication.
Previous Role: Senior Customer Service Representative
Prior to her current role, Filomena Ferreira worked as a Senior Customer Service Representative at Desjardins Financial Security Life Assurance Company. She held this position for 26 years, from 1991 to 2017, in Lévis, Quebec, Canada. During her tenure, she developed extensive expertise in customer service, handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
Career Transition to Systems User Support
After a successful career as a Senior Customer Service Representative, Filomena Ferreira transitioned to a Systems User Support role within Desjardins. This move reflects her ability to adapt to new challenges and grow within the organization. Her background in customer service provided a strong foundation for her technical support responsibilities, fostering a comprehensive understanding of user needs and system functionalities.
Work Experience in Lévis and Toronto
Filomena Ferreira has professional experience in both Lévis, Quebec, and Toronto, Ontario. She began her career in Lévis and subsequently relocated to Toronto, where she continues her work with Desjardins. This geographical diversity in her work experience illustrates her flexibility and willingness to adapt to new environments while maintaining her professional standards.