Jacques Beaudry
About Jacques Beaudry
Jacques Beaudry is the Directeur, Centre d'expertise Portail, Fondation et solutions Centre de Contacts à la clientèle at Desjardins, overseeing projects and services in Montreal and Levis, Canada.
Current Role at Desjardins
Jacques Beaudry is currently the Directeur at the Centre d'expertise Portail, Fondation et solutions Centre de Contacts à la clientèle at Desjardins. Based in both Montreal and Lévis, Quebec, he has held this position since October 2014. In this capacity, he oversees critical initiatives related to the Liferay Portal Expertise Center and manages services provided by the Customer Contact Center.
Previous Positions at Desjardins
Before his current role, Jacques Beaudry served as Directeur, Solutions Centres des contacts avec la clientèle, from 2013 to 2014 in Montreal, Canada Area. He also worked as Conseiller principale TI en solutions de Centres de Contacts for 12 years from 2001 to 2013 at the same organization. These roles have equipped him with extensive experience in overseeing contact center solutions and IT advisory capacity.
Leadership in Portal and Contact Center Solutions
In his current role, Jacques Beaudry is responsible for implementing the Liferay Portal Expertise Center at Desjardins, which serves both internal and external sites. He is also responsible for ensuring the deliverables of Foundation projects within the Contact Center, emphasizing his leadership and experience in driving technological and operational excellence in customer contact solutions.
Expertise in Customer Contact Management
Throughout his career at Desjardins, Jacques Beaudry has consistently focused on the management and enhancement of customer contact services. He currently manages the services in the Customer Contact Center, ensuring efficient and effective communication and service delivery to clients. His long tenure in various roles at Desjardins underscores his expertise in this domain.