Julie Couture
About Julie Couture
Julie Couture is a Project Manager at Desjardins in Montreal, Quebec, Canada, with extensive experience in call center technology and various roles in the financial sector.
Current Role at Desjardins
Julie Couture is currently employed as a Project Manager at Desjardins in Montreal, Quebec, Canada. In her role, she is responsible for overseeing project execution, managing timelines, and ensuring project goals align with organizational objectives. Her duties include coordinating with team members, facilitating communication between departments, and maintaining project documentation to ensure seamless project delivery.
Previous Experience at National Bank of Canada
From 2014 to 2016, Julie Couture worked at National Bank of Canada as an Analyste d'affaires. During her two-year tenure, she was involved in analyzing business needs, gathering requirements, and providing business solutions to enhance operational efficiency. Julie's role entailed close collaboration with stakeholders to align business strategies with technological advancements.
Career at TD
Julie Couture has extensive experience working at TD, holding multiple roles across different departments from 1998 to 2014. Her positions included System Administrator Workstation (1998-2000), Administrateur, Contact Center Infrastructure (2000-2003), Specialiste Applicative - Distribution d'appels (2003-2008), and Chef d'équipe Operations et Support (2008-2014). Notably, she played a key role in the migration of call center technology from Nortel to Cisco and established test strategies for new technology updates and system upgrades to optimize performance.
Technical Expertise
Julie Couture specializes in various telephone applications and technologies. Her expertise spans the Cisco UC Platform, Genesys 8.0, Cisco UCCE Platform, Exony – VIM, IEX – TotalView, Verint – Impact 360, and NIM – NICE. She is also proficient with Windows server 2000, 2003, 2008, and various Windows operating systems, including XP, 8, and 10.
Analytical and Leadership Abilities
Julie Couture is known for possessing an analytical mind, which aids her in problem-solving and adopting new technologies swiftly. She demonstrates a strong sense of initiative and leadership in her roles, both in her previous and current positions. Her ability to lead teams, coordinate complex projects and implement innovative solutions underscores her professional capabilities.