Mukta Begum
About Mukta Begum
Mukta Begum is a customer service representative currently working at Desjardins in Lévis, Quebec, Canada. She has extensive experience in customer service and market research, having worked at various financial institutions and research firms.
Current Employment at Desjardins
Mukta Begum is currently employed as an inbound customer service representative at the Fédération des Caisses Populaires Desjardins. She has been with Desjardins since December 2018, working primarily from Lévis, Quebec, Canada. Her role involves handling inbound customer service inquiries and providing support to clients.
Previous Experience at TD
Mukta Begum has extensive experience at TD, where she spent four years in various roles. She initially joined the web support team in 2012 and continued until 2014. Following that, she served as the assistant supervisor of the web inbound support team from 2014 to 2016 in Toronto, Ontario, Canada. Her responsibilities included overseeing support operations and managing a team.
Work History in Customer Service
Mukta Begum's career in customer service includes working as a customer contact agent at BMO Financial Group for five months in 2011 and as an inbound customer service representative at the Fédération des Caisses Populaires Desjardins since December 2018. Her roles have consistently involved direct interaction with clients, handling inquiries, and providing support.
Educational Background
Mukta Begum pursued her higher education at Concordia University, earning her bachelor's degree over six years from 2009 to 2015. She furthered her studies at Algonquin College of Applied Arts and Technology, where she studied from 2016 to 2017.
Experience in Market Research and Analytics
Mukta Begum's professional background includes working as a market researcher at TNS from 2010 to 2011. She also worked as a laboratory analyst at Maxxam Analytics for three months in 2016. These roles allowed her to gain diverse experience outside of customer service, involving research and analytical tasks.