Nathalie Drouin
About Nathalie Drouin
Nathalie Drouin is a Senior Business Analyst in Business Intelligence at Desjardins with over 20 years of experience in business analysis, project management, and CRM systems.
Current Role at Desjardins
Nathalie Drouin is currently serving as a Senior Business Analyst in Business Intelligence at Desjardins. She has been in this role since September 2017. At Desjardins, she is instrumental in driving business intelligence initiatives, leveraging her extensive background in CRM and project management to support data-driven decision-making.
Previous Experience with CRM Systems
Nathalie Drouin has extensive experience with CRM systems, having held multiple senior consultant roles in different organizations. She worked as a Senior CRM Consultant at Xrm Vision in 2016 for 9 months, and at Fédération des Caisses Populaires Desjardins from 2014 to 2015 for 1 year. Additionally, she served as a Senior CRM Consultant at Hydro Québec from 2013 to 2014 for 1 year and at Domaine du CRM ERP Bancaire from 2012 to 2013 for 9 months.
Project Management Experience
Nathalie Drouin has a robust background in project management. She has managed deployment projects at National Bank of Canada from 2011 to 2012 for 7 months as a Deployment Project Manager (SAP CRM). She also worked as a Project Manager - CRM Specialist at the Agence de Santé et de Services Sociaux de Montréal in 2011. Earlier, she served as a CRM Project Manager at Yellow Pages Canada from 2010 to 2011 for 4 months and at Hydro Québec from 2003 to 2010 for 7 years.
Educational Background
Nathalie Drouin has a diverse educational background. She completed her MBA (Master of Business Administration) from McGill University from 1991 to 1993 and earned her Master of Science from Polytechnique Montréal between 2014 and 2016. Drouin also completed her Bachelor's degree at McGill University from 1983 to 1986.
Experience with SAP CRM
Nathalie Drouin has specialized experience with SAP CRM, having worked in roles specifically focused on this technology. She was a Deployment Project Manager for SAP CRM at the National Bank of Canada from 2011 to 2012 for 7 months and a Training Consultant at Domaine du CRM ERP Bancaire from 2012 to 2013 for 9 months.