Sarah Cook
About Sarah Cook
Sarah Cook is a Business Process Designer at Desjardins, supporting the State Farm Line of Business, with over 20 years of experience in the insurance industry.
Company
Sarah Cook currently works at Desjardins as a Business Process Designer. Her role involves supporting the Integration Project for the State Farm Line of Business. She operates out of Levis, Quebec, and Aurora, Ontario, reflecting her involvement in comprehensive, cross-regional projects within the organization. Sarah has been with Desjardins since the acquisition of State Farm's Canadian operations.
Title
Sarah holds the title of Business Process Designer. In this capacity, she supports the integration of State Farm’s business processes into Desjardins' operations. Her role focuses on optimizing business processes to ensure seamless integration and efficiency within the organization.
Education and Expertise
Sarah studied at York University, where she earned a Bachelor of Arts (Honors) in Kinesiology and Health Sciences. She furthered her education at The Insurance Institute of Canada, achieving the designation of Chartered Insurance Professional. With over 20 years of experience in the insurance industry, Sarah has a robust background in claims management and business process analysis.
Professional Background
Sarah Cook's professional journey includes significant roles at State Farm and Desjardins. At State Farm, she served as Claims Specialist for nine years, Business Process Analyst for two years, and Supervisor, Agency Services for three years. Sarah transitioned to Desjardins as Manager, Agency Oversight - Supporting the State Farm Business Line, from 2015 to 2016. She later moved to her current role as Business Process Designer, continuing to support the State Farm Line of Business.
Achievements
Sarah Cook has played a key role in integrating State Farm's business processes into Desjardins' operations. Her contributions have been pivotal in ensuring a smooth transition and operational efficiency post-acquisition. With a strong background in both claims management and business process analysis, she has been instrumental in driving process improvements within the organization.