Yves Boulais
About Yves Boulais
Yves Boulais is a Représentant - Services de cartes, division particuliers at Desjardins in Lévis, Quebec, Canada, with over 30 years of experience in customer service and extensive background in telecommunications.
Title at Desjardins
Yves Boulais currently holds the position of Représentant - Services de cartes, division particuliers at Desjardins in Lévis, Quebec, Canada. In this role, Yves contributes to the management and delivery of card services, focusing on the individual or personal division.
Previous Experience at Rogers Communications
Yves Boulais has worked for Rogers Communications for 18 years. He initially served as Conseiller, service à la clientèle from 1994 to 2000 in Montréal, QC. Later, he advanced to the role of Formateur/Trainer from 2000 to 2012. In his trainer role, Yves specialized in training employees in non-technical and sales skills for company products and services.
Education at Université du Québec à Montréal (UQAM)
Yves Boulais pursued advanced studies at Université du Québec à Montréal (UQAM). He completed a program in Planification stratégique de la formation en milieu de travail in 2004, which lasted for 11 months. This educational background equipped him with expertise in strategic training planning within a workplace setting.
Expertise in Customer Service
Yves Boulais brings over 30 years of experience in customer service to his roles. His extensive career in this field includes significant time in the telecommunications industry in Canada. Yves has honed his skills in both customer support and training employees, particularly in non-technical and sales capacities.