Syazwan Hazis
About Syazwan Hazis
Syazwan Hazis is a Senior Operations & Account Manager currently working at Deskimo in Singapore. With a diverse background in operations and customer experience, he has held various roles in notable companies and has a strong commitment to supporting the circular economy.
Current Role at Deskimo
Syazwan Hazis serves as the Senior Operations & Account Manager at Deskimo, a company that is part of Y Combinator's Summer 2021 batch. He has been in this role since 2022 and has contributed significantly to the company's operations. His responsibilities include overseeing account management and operational efficiency. Notably, he supported the launch of three new markets and achieved a 50% reduction in the order-to-received timeline. Additionally, he ensured 95% booking approvals and 100% on-time supplier payouts, while playing a key role in scaling supply partners by 30%.
Previous Experience at Zenyum
Prior to his current position, Syazwan worked at Zenyum, where he held several roles including Senior Team Lead - Case Operations and Operations Manager. His tenure at Zenyum lasted from 2019 to 2022, during which he was involved in various operational capacities. As Senior Team Lead, he managed case operations for one year, and as Operations Manager, he worked for 11 months, focusing on improving operational processes.
Military Background
Syazwan served in the Singapore Armed Forces as an Infantry Sergeant from 2012 to 2014. He was part of the 1st Singapore Infantry Regiment during his two-year service. This experience contributed to his leadership skills and ability to work effectively in high-pressure environments.
Educational Background
Syazwan obtained a Diploma in Hospitality and Tourism Management from Temasek Polytechnic, where he studied from 2009 to 2011. He later pursued a Bachelor of Commerce in Marketing at Murdoch University, completing his studies in 2017. His educational background supports his expertise in operations and account management.
Customer Experience Roles
Throughout his career, Syazwan has held various customer experience roles, primarily at FJ Benjamin Holdings LTD. He worked as a Customer Experience Leader in multiple brands, including GAP, Banana Republic, and Superdry, from 2014 to 2019. His experience in retail and customer service has equipped him with the skills necessary to enhance customer satisfaction and operational efficiency.