Dawn Yvette Thorpe
About Dawn Yvette Thorpe
Dawn Yvette Thorpe is a Customer Service Representative in the Subscription Department at the Detroit Symphony Orchestra, where she has worked since 2015. She has a background in managing dental accounts and relationships, as well as experience in clerical support and activity coordination for special needs patients.
Work at Detroit Symphony Orchestra
Dawn Yvette Thorpe has been employed at the Detroit Symphony Orchestra since 2015. In her role as a Customer Service Representative in the Subscription Department, she is responsible for managing customer inquiries and subscription services. Her tenure spans over nine years, during which she has contributed to enhancing customer experiences and maintaining subscriber relationships.
Education and Expertise
Dawn Thorpe studied at Wayne State University, where she earned a Bachelor of Arts (B.A.) degree in Business, Management, Marketing, and Related Support Services from 2012 to 2017. Prior to this, she attended Wayne County Community College District, achieving an Associate of Arts and Sciences (A.A.S.) degree in Business Administration, Management, and Operations from 1996 to 1999. Her educational background supports her expertise in customer service and management.
Background in Dental Account Management
Before her current role, Dawn Thorpe worked as a School Program Manager at American Mobile Dental. In this position, she managed over 150 dental accounts and maintained relationships with various stakeholders. She coordinated monthly X-ray placement schedules and completed calendars for dental professionals, showcasing her organizational skills and attention to detail.
Experience in Clerical Support
Dawn Thorpe served as a Clerical Support Specialist at the Wayne County Clerk Of Court from 2016 to 2020. In this role, she provided administrative support, which included resolving employee-related issues. Her experience in clerical support has contributed to her strong communication and problem-solving skills.
Professional Development and Training
During her tenure at American Mobile Dental, Dawn Thorpe attended yearly conferences that focused on Medicaid changes, HIPAA compliance, and elder/youth care. This commitment to professional development reflects her dedication to staying informed about industry standards and regulations, which is essential in her roles within customer service and healthcare.