Scott Ercoline, Pmp
About Scott Ercoline, Pmp
Scott Ercoline is a Network Operations Center Manager at Development Group, Inc. since 2019, with a diverse background in technology management and program management, including significant roles at Microsoft and Washington Mutual Bank.
Current Position at Development Group
Scott Ercoline serves as the Network Operations Center Manager at Development Group, Inc. since 2019. In this role, he oversees the operations of the Network Operations Center, focusing on enhancing productivity and efficiency. Under his leadership, the team has implemented industry-leading toolsets and redefined key processes. He has also established a clear vision and roadmap for the department, which has contributed to significant improvements in team performance and employee development.
Previous Experience at Microsoft
Scott Ercoline held multiple senior program management positions at Microsoft from 2005 to 2019. His roles included managing the Microsoft Operations Center and leading the Data Center Expansion Program. He was responsible for program management in various capacities, including GIS and Geospatial Analytics. His tenure at Microsoft spanned over a decade, during which he contributed to significant projects that enhanced operational efficiency and data management.
Military Background with the US Navy
Scott Ercoline served in the US Navy from 1991 to 1993 as a Boatswain’s Mate and Airman. His military experience provided him with foundational skills in operations and teamwork, which he has applied throughout his career in technology and management roles.
Educational Qualifications
Scott Ercoline has a strong educational background in management and technology. He earned a Bachelor's degree in Management Information Systems from Washington State University, completing his studies from 2018 to 2021. Additionally, he obtained an Associate of Arts degree from Bellevue College between 2016 and 2018, focusing on Business Management. His education has equipped him with the necessary skills to excel in his professional roles.
Achievements in Network Operations
In his current role, Scott Ercoline has achieved notable results, including nearly tripling productivity within the Network Operations team. He formalized key performance indicators (KPIs) to define success criteria for the Network Operations Center. Additionally, he built a tooling and platform-agnostic enterprise data warehouse, providing a unified reporting source across multiple ticketing systems. His efforts during the COVID pandemic included implementing a helpdesk to support clients with evolving technology needs, achieving an average customer satisfaction score of 4.98 out of 5.00 since 2019.