Vikki Alonzo
About Vikki Alonzo
Vikki Alonzo is a Customer Success Manager with extensive experience in account management and client relations. She has held various leadership roles in companies such as Device42, Smart Circle International, and Upswing, and has a background as a former professional soccer player.
Current Role at Device42
Vikki Alonzo currently serves as the Manager of Customer Success at Device42, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients derive maximum value from Device42's solutions. Additionally, she has been working as a Senior Customer Success Manager at Device42 since 2021, where she has contributed to enhancing customer relationships and satisfaction.
Previous Experience in Customer Success
Prior to her role at Device42, Vikki Alonzo held several positions focused on customer experience and retention. She worked at Smart Circle International as the Director of Customer Experience from 2014 to 2016, where she managed customer relations in the San Antonio, Texas area. She also served as the Director of Retention at Upswing from 2017 to 2019, emphasizing customer loyalty and engagement.
Sales and Business Development Background
Vikki Alonzo has a solid background in sales and business development. She worked at Forcepoint LLC as an Inside Sales Representative for six months in 2017 and previously as a Business Development Representative from 2016 to 2017. These roles involved engaging with clients and driving business growth in the Austin, Texas area.
Education and Specialization
Vikki Alonzo studied at the University of Miami from 2008 to 2012, earning a degree in Sport and Fitness Administration/Management. Her academic background supports her specialization in account planning and management, showcasing value to customers, and developing strong client relationships.
Athletic Background
Vikki Alonzo is a former professional soccer player with experience in Division 1 Women's soccer. This athletic background contributes to her leadership qualities and her ability to maintain a vibrant and positive attitude in her professional roles.