Ahmad Aoun
About Ahmad Aoun
Ahmad Aoun is a Customer Support Lead with a strong background in cloud computing and modern IT infrastructure solutions. He is the Founder of Bitify PTY LTD and has extensive experience in customer support and systems analysis, advocating for blockchain technology and possessing specialized skills in Identity and Access Management.
Current Role at Devicie
Ahmad Aoun serves as the Customer Support Lead at Devicie, a position he has held since 2022. His role involves overseeing customer support operations, ensuring high-quality service delivery, and managing client inquiries. Ahmad's expertise in cloud computing and modern IT infrastructure solutions enhances the support team’s capabilities. He works remotely from Sydney, New South Wales, Australia, contributing to the company's commitment to customer satisfaction.
Professional Background
Ahmad Aoun has an extensive background in IT support and systems analysis. He previously worked at Devicie as a Senior Client Support Engineer from 2021 to 2023. His career includes positions at bet365 as a Desktop Support Technician, Unisys as a Senior Systems Analyst, and William Hill in various roles, including Infrastructure Engineer and Desktop Support Technician. His experience spans over a decade, focusing on customer support and IT infrastructure.
Education and Certifications
Ahmad Aoun studied at Lebanese University and has pursued further education at Lidcombe TAFE. He completed a Certificate III in System, Networking, and LAN/WAN Management from 2011 to 2012 and achieved a CCNA certification in Network and System Administration from 2012 to 2013. This educational background supports his technical skills in IT infrastructure and network management.
Advocacy for Emerging Technologies
Ahmad Aoun advocates for blockchain technology, demonstrating his strong interest in emerging technologies. His proficiency in cloud computing and specialized skills in Identity and Access Management reflect his commitment to staying current with industry trends and innovations. This advocacy positions him as a knowledgeable resource in the evolving tech landscape.
Security Clearance
Ahmad Aoun possesses NV1 security clearance, which signifies a high level of trust and responsibility in managing sensitive information. This clearance is essential for roles that require access to confidential data, highlighting his reliability and integrity in the IT field.