Julio Martirena
About Julio Martirena
Julio Martirena serves as the Head of Customer Success at Devicie in Sydney, Australia, where he has worked since 2021. He has extensive experience in customer support and management, having held various roles in organizations such as St.George Bank and Westpac Institutional Bank.
Current Role at Devicie
Julio Martirena serves as the Head of Customer Success at Devicie, a position he has held since 2021. In this role, he is responsible for ensuring customer satisfaction and fostering strong relationships between the company and its clients. His comprehensive accountability encompasses People, Product, Process, and Partners, which allows him to effectively manage customer expectations and drive business outcomes. He operates from Sydney, New South Wales, Australia.
Previous Experience in Customer Support
Prior to his current position, Julio Martirena worked at Information Management Integration Pty Ltd as a Change Release Manager focusing on Incident & Problem Management from 2019 to 2021. He also held various roles at St.George Bank, including Team Leader Platform Support and Team Leader LAN Administration, where he contributed to enhancing operational efficiency and team performance. His experience in these roles has equipped him with valuable skills in customer support and team leadership.
Background in Banking and IT
Julio Martirena has a significant background in the banking sector, having worked at Westpac Institutional Bank as a Senior Service Integration Manager from 2013 to 2017 and at St.George Bank in multiple capacities from 2002 to 2013. His roles included Senior LAN Administrator and Team Leader positions, where he managed technical support and integration services. This extensive experience in both banking and IT has contributed to his expertise in customer success.
Education and Qualifications
Julio Martirena studied at TAFE NSW, where he pursued Information Technology and achieved a Diploma of Leadership & Management. This educational background has provided him with foundational knowledge in technology and leadership principles, which he applies in his professional roles to foster effective team dynamics and customer relations.
Professional Philosophy
Julio Martirena emphasizes the importance of honest relationships and clear outcomes as essential components of business success. His belief in these principles informs his approach to customer success and relationship management, guiding his interactions with clients and team members alike.