Marc A.
About Marc A.
Marc A. serves as the CX Lead at Devicie, bringing extensive experience in customer success from previous roles at companies like eftsure, Microsoft, and DocuSign. He holds a Bachelor's degree in Accounting and Business/Management from Macquarie University and a Postgraduate degree in Business Consulting and Technology Implementation from the University of Technology Sydney.
Current Role at Devicie
Marc A. serves as the CX Lead at Devicie, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and driving product adoption, retention, and growth. His expertise in FinTech and SaaS supports the company's objectives in delivering effective solutions to clients. Marc's responsibilities include overseeing customer success initiatives and leveraging data analytics to improve service delivery.
Previous Experience in Customer Success
Prior to his current role, Marc A. accumulated significant experience in customer success across various organizations. He worked at eftsure as an Enterprise Customer Success Manager from 2022 to 2023. His tenure at DocuSign as an Enterprise Customer Success Manager lasted from 2019 to 2020. Additionally, he served as a Customer Success Manager at Procore Technologies from 2018 to 2019. These roles contributed to his understanding of customer needs and effective engagement strategies.
Sales and Account Management Background
Marc A. has a background in sales and account management, having worked at Microsoft as a Senior Sales Account Engagement Manager from 2020 to 2021. His experience in this role involved managing client relationships and driving sales initiatives. He also held a position at Pluralsight as a Senior Commercial Customer Success Manager for six months in 2020, where he focused on enhancing customer satisfaction and engagement.
Education and Qualifications
Marc A. holds a Bachelor's degree in Accounting and Business/Management from Macquarie University. He furthered his education by pursuing a Postgraduate Degree in Business Consulting and Technology Implementation at the University of Technology Sydney, which he completed in 2023. This academic background supports his professional pursuits in customer success and technology implementation.
Career Aspirations and Skills Development
Marc A. is passionate about enhancing his skills and knowledge in customer success, data analytics, and cloud-based software. He aspires to become a leader and mentor in the field of customer success, focusing on driving innovation and best practices within the industry. His commitment to professional development is evident in his ongoing education and practical experience.