Alex Sherer
About Alex Sherer
Alex Sherer serves as the Manager of Customer Support for North America at Devo, bringing over twelve years of experience in technical support and systems administration. He has previously held positions at companies such as Splunk, AmTrust Financial Services, and Diebold.
Current Role at Devo
Alex Sherer serves as the Manager of Customer Support for North America at Devo, a position he has held since 2021. In this role, he oversees customer support operations, ensuring effective communication and resolution of client issues. His leadership contributes to the overall customer experience and satisfaction within the organization. Based in Dallas, Texas, he plays a critical role in managing support teams and enhancing service delivery.
Previous Experience at Splunk
Prior to his current role, Alex worked as a Technical Support Engineer at Splunk from 2016 to 2021 in Plano, Texas. During his five years at Splunk, he provided technical assistance and support for various software solutions, helping clients troubleshoot and resolve issues. His experience in this role equipped him with valuable skills in customer service and technical problem-solving.
Educational Background
Alex studied at Liberty University, where he earned a Bachelor of Science in Management Information Systems from 2011 to 2016. He also attended Monroe Community College, focusing on Computer and Information Sciences, where he completed a year of study from 2007 to 2008. His educational background provides a strong foundation in both technical and management aspects of information systems.
Professional Experience Overview
With over twelve years of professional experience, Alex has worked in various roles across multiple organizations. His career includes positions such as Systems Administrator at AmTrust Financial Services, Area Technical Manager at Epiphany Management Group, and IT Analyst at Diebold. He has a diverse skill set that encompasses systems installation, maintenance, infrastructure improvement, and application analysis.
Certifications and Skills
Alex possesses several certifications in the field of computers and networking, which complement his extensive experience. His technical skills include systems installation, maintenance, and support, as well as expertise in infrastructure improvement and application analysis. This combination of certifications and hands-on experience enhances his ability to manage customer support effectively.