Amy Dorman
About Amy Dorman
Amy Dorman is a Manager of Customer Success at Devo, where she has worked since 2023. She has extensive experience in technical account management and program management, having held various roles at companies including IBM, AT&T, and Fidelis Cybersecurity.
Current Role at Devo
Amy Dorman serves as the Manager of Customer Success at Devo, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing customer relationships and leading initiatives to improve service delivery. She previously worked at Devo as a Technical Account Manager from 2021 to 2022.
Previous Experience at Arete
Before joining Devo, Amy Dorman worked at Arete as a Senior Incident Response Instructor for a period of five months in 2022. In this role, she was responsible for training and guiding teams in incident response protocols, contributing to the organization's cybersecurity training efforts.
Professional Background at IBM
Amy Dorman has significant experience at IBM, where she held multiple roles from 2016 to 2020. She served as an Integration Program Manager for three years, overseeing integration projects in the Albuquerque, New Mexico area. Prior to that, she was an Offering Manager for one year, focusing on product offerings and market strategies.
Educational Background
Amy Dorman studied at the University of Massachusetts Amherst, where she earned a Master's degree in Music. She also holds a Bachelor of Arts in Music from Southwestern University. Her educational background reflects a strong foundation in music, which complements her technical career in various roles.
Career Progression and Roles
Throughout her career, Amy Dorman has held various positions in the technology sector. She worked at AT&T as a Technical Sales Consultant for seven years and held roles at Fidelis Cybersecurity, Navisite, VeriCenter, and Interliant. Her diverse experience spans technical account management, sales engineering, and product management, showcasing her adaptability and expertise in customer-focused roles.