Jorge Suja Garrido
About Jorge Suja Garrido
Jorge Suja Garrido is a Customer Support Manager with extensive experience in customer support roles across various companies, including Devo and Accelya. He has a background in computer engineering and has worked with major international clients such as Telefonica and Nike.
Current Role at Devo
Jorge Suja Garrido currently serves as the Customer Support Manager at Devo, a position he has held since 2021. In this role, he manages support engineers and oversees critical processes such as monitoring, escalations, and conducting periodic meetings with customers. His focus is on forming agile teams that possess strong resolution capabilities, ensuring effective customer support and satisfaction.
Previous Experience at Devo
Before his current role, Jorge worked at Devo in several capacities. He served as the EMEA Lead of Customer Support for three months in 2021 and as a Technical Support Engineer from 2018 to 2020. His experience in these positions contributed to his understanding of customer needs and technical challenges, enhancing his capabilities in customer support management.
Career Background
Jorge's professional journey includes various roles in customer support and technical positions. He worked at Accelya as a Customer Support Interface (CSI) from 2014 to 2018 and at Banco Santander as a cashier from 2009 to 2012. His early career also included a brief tenure as a programmer at Arin Innovation in 2012. This diverse background has equipped him with a broad skill set in customer service and technical support.
Educational Background
Jorge studied at Universidad Complutense de Madrid, where he earned a degree in Ingeniería Informática de Gestión. His studies spanned from 2006 to 2013, providing him with a solid foundation in information technology and management principles, which he applies in his current managerial role.
Customer Support Expertise
Throughout his career, Jorge has provided customer support to major international companies, including Telefonica, Nike, Indra, and Lufthansa. His experience with these organizations has honed his skills in managing customer relationships and addressing complex support issues effectively.