Mercedes Ramón Fernández
About Mercedes Ramón Fernández
Mercedes Ramón Fernández is a Technical Support Professional with extensive experience in technical roles across various companies, including DXC Technology and Capgemini. He has a background in audiovisual production and telecommunications, supported by multiple technical qualifications.
Current Role at Devo
Mercedes Ramón Fernández has been employed at Devo as a Technical Support Professional since 2021. In this role, she is responsible for providing technical assistance and support to clients, ensuring effective use of Devo's services and products. Her experience in technical support contributes to her ability to resolve issues efficiently and enhance customer satisfaction.
Previous Experience at DXC Technology
Prior to her current position, Mercedes worked at DXC Technology as an Associate Professional System Administrator from 2019 to 2021. During her two years in this role, she was involved in system administration tasks, contributing to the maintenance and support of IT systems in Asturias, España.
Career at Capgemini
Mercedes Ramón Fernández served as an IMOC Operator at Capgemini from 2017 to 2019. In this position, she worked for two years in Asturias, España, focusing on operational management and monitoring of IT services, which provided her with valuable experience in the technology sector.
Educational Background
Mercedes has a solid educational foundation in audiovisual and telecommunications. She studied at Centro de Imagen y Sonido de Asturias, earning a Técnico Superior en Realización de Audiovisuales y Espectáculos from 2004 to 2006. Additionally, she completed a Técnico Superior en Sistemas de Telecomunicación e Informáticos at IES Fernández-Vallín, Gijón from 2012 to 2015. She also holds a Máster Técnico en RTV Digital from Escuela Superior de Imagen Sonido CES, completed in 2007.
Early Career in Film and Television
Mercedes began her career in the film and television industry, working as an Ayudante de cámara at Videomedia SA. She participated in the series 'Hospital Central' in 2010 and 2011, as well as the series 'Dirígeme' in 2009. These roles provided her with initial experience in camera operation and production.