Robert Birney
About Robert Birney
Robert Birney is a Customer Success Manager at Devo, where he identifies trends in customer usage to enhance customer success. He has a diverse background in real estate and customer management, with previous roles at BDO USA, LLP, Liberty Property Trust, and other organizations.
Work at Devo
Robert Birney has been serving as a Customer Success Manager at Devo since 2022. In this role, he identifies trends in customer usage to spot opportunities or risks, thereby enhancing customer success. He manages a diverse portfolio of over 20 accounts, including enterprise customers and Managed Security Service Providers (MSSP) and Partner organizations. His responsibilities include conducting regular cadence calls and business reviews to align customer business strategies and provide value. Birney collaborates with renewal managers and regional sales teams to drive expansion and upsell opportunities.
Previous Experience
Before joining Devo, Robert Birney held several positions in the real estate and consulting sectors. He worked as a Real Estate Valuation Specialist at BDO USA, LLP from 2015 to 2016 in the Phoenix, Arizona area. Prior to that, he was an Associate at Lee & Associates from 2009 to 2011 in San Diego. He also served as a Site Development Specialist at Pinnacle Consulting, Inc from 2014 to 2015 in Gilbert. Additionally, he worked as an Agent at Marcus & Millichap in the Mobile, Alabama area from 2013 to 2014 and completed an internship at Liberty Property Trust in 2012.
Education and Expertise
Robert Birney holds a Master's degree in Real Estate Development from Arizona State University, which he completed from 2012 to 2013. He also earned a Bachelor's degree in Business Administration from the University of San Diego, studying from 2005 to 2009. In 2019, he pursued studies in Cybersecurity at UC San Diego Extended Studies. His educational background provides him with a solid foundation in both real estate and business management.
Customer Engagement Strategies
In his role as Customer Success Manager, Robert Birney leads onboarding and project kick-off calls with new customers to ensure smooth transitions. He works closely with cross-departmental teams, including Support, CloudOps, Engineering, and Product, to resolve high-impact technical and performance issues. His proactive approach in conducting business reviews and aligning customer strategies contributes to the overall success of customer engagements.