Taylor Parsons
About Taylor Parsons
Taylor Parsons is a Manager of Services with extensive experience in technical account management and support across various technology companies. He has a strong background in resolving hardware and software issues, network design, and virtualization technologies.
Current Role at Devo
Taylor Parsons has been serving as the Manager of Services at Devo since 2021. In this role, Parsons oversees service delivery and client engagement, ensuring that customer needs are met effectively. The position involves managing a team and coordinating efforts to enhance service offerings. Parsons' experience in technical support and account management contributes to the strategic direction of services at Devo.
Previous Experience in Technical Account Management
Prior to joining Devo, Taylor Parsons worked as a Technical Account Manager at Cybereason for four months in 2019. This role involved managing client relationships and providing technical guidance. Parsons also held a similar position at Carbon Black, Inc. from 2017 to 2018, where responsibilities included addressing client needs and ensuring successful product implementation.
Background in Technical Support Roles
Taylor Parsons has a comprehensive background in technical support, having worked in various capacities across multiple organizations. At Digital Shadows, Parsons served as a Technical Support Manager from 2020 to 2021 and as a Client Solutions Architect from 2019 to 2020. Previous roles include Technical Support Engineer and Associate Technical Support Engineer at Carbon Black, Inc., where Parsons developed skills in troubleshooting and client assistance.
Education and Cybersecurity Expertise
Taylor Parsons earned a Bachelor of Science in Computer Science Cybersecurity from Liberty University, completing the program from 2019 to 2022. This educational background provides a strong foundation in cybersecurity principles and practices. Parsons' expertise extends to the design and modernization of Local and Wide Area Networks, as well as experience with virtualization technologies and Active Directory.
Military Experience and Early Career
Taylor Parsons served in the United States Marine Corps as an Information Systems Specialist from 2007 to 2012. This five-year tenure provided valuable experience in information systems management. Parsons began a career in technology as a Junior Engineer at Varrow from 2013 to 2014 and later worked as a System Administrator at Kayser-Roth Corporation from 2014 to 2015, further developing technical skills.