Timea Kovacs
About Timea Kovacs
Timea Kovacs is an Escalation Manager at Devo, where she has worked since 2022 in Madrid, Spain. She has a background in escalation management and technical support, with previous roles at Webhelp and Ladbrokes Coral Group.
Work at Devo
Timea Kovacs has been serving as an Escalation Manager at Devo since 2022. Based in Madrid, Comunidad de Madrid, España, she has accumulated two years of experience in this role. Her responsibilities include managing escalated issues and ensuring effective communication between teams to resolve customer concerns efficiently.
Previous Experience at Webhelp
Prior to her current role, Timea Kovacs worked at Webhelp in various capacities. She was the PPS Google Escalation Team Lead from 2021 to 2022, overseeing a team focused on escalated support for Google services. Before that, she served as an Escalation Manager from 2020 to 2022, where she managed escalated cases. Additionally, she held positions as a Tier 2 Technical Support Advisor and a Tier 1 Technical Support Advisor in 2020 and 2019, respectively.
Experience at Ladbrokes Coral Group
Timea Kovacs worked at Ladbrokes Coral Group in two roles. She was an Assistant Manager for 10 months in 2016 to 2017, where she assisted in managing operations. Following this, she served as a Shop Manager from 2017 to 2019 for two years, where she was responsible for overseeing shop activities and staff.
Career Progression
Timea Kovacs has demonstrated a steady career progression in customer support and management roles. Starting as a Technical Support Advisor, she advanced to managerial positions at Webhelp and Ladbrokes Coral Group. Her experience spans multiple roles that emphasize escalation management and team leadership.