Tom Pucciarella
About Tom Pucciarella
Tom Pucciarella serves as the Vice President of Customer Experience at Devo and has been a Partner Advisor at Quantum Talent Group since 2020. He holds degrees from Harvard University and Mount St. Mary's University, and possesses extensive experience in business intelligence, strategic planning, and operational risk management.
Work at Devo
Tom Pucciarella serves as the Vice President of Customer Experience at Devo, a position he has held since 2020. In this role, he oversees account management, customer success, and value delivery. His responsibilities include enhancing customer satisfaction and ensuring that clients derive maximum value from Devo's offerings. Pucciarella's leadership in this capacity focuses on developing strategic initiatives that align with customer needs and business objectives.
Current Role at Quantum Talent Group
Since 2020, Tom Pucciarella has also been a Partner Advisor at Quantum Talent Group. In this role, he leverages his extensive experience in business intelligence and analysis to provide strategic guidance. His work involves advising clients on talent strategy and acquisition, helping organizations optimize their workforce and improve overall performance.
Education and Expertise
Tom Pucciarella studied at Harvard University, where he achieved a degree in Management. He also holds a BAIS from Mount St. Mary's University. His educational background complements his expertise in cross-functional program management, change leadership, and strategy planning. Pucciarella possesses significant knowledge in data and innovation governance, which supports his roles in customer experience and business development.
Previous Experience at Korn Ferry
Before joining Devo, Tom Pucciarella worked at Korn Ferry as a Senior Associate in the Global Technology, Cyber & Security Practice Groups and Global Financial Services Operations from 2019 to 2020. Based in Philadelphia, Pennsylvania, he contributed to various projects focusing on operational risk management and insider threat, enhancing his skills in corporate persuasion and investigative techniques.
Professional Skills and Specializations
Tom Pucciarella specializes in business development, customer development, and market analysis. He has extensive experience in crafting and implementing strategic objectives aimed at enhancing business value. His leadership capabilities include managing multi-skilled and diverse teams to develop cross-mission solutions. Pucciarella is also skilled in quality assurance and the intelligence recruitment cycle, further solidifying his role in customer experience and operational effectiveness.