Shannon Bates
About Shannon Bates
Shannon Bates serves as the Senior Manager of Engagement Operations at Dialexa, an IBM Company, where she has worked since 2024. With a strong background in process improvement and project management, she has held various roles within the company since 2018, contributing to her expertise in optimizing internal processes.
Work at Dialexa
Shannon Bates currently serves as the Senior Manager of Engagement Operations at Dialexa, an IBM Company, a position she has held since 2024. Prior to this role, she worked as a Delivery Operations Manager from 2022 to 2024 and as a Quality Engineer Manager from 2021 to 2022. Her tenure at Dialexa began in 2018 when she joined as a Quality Assurance Engineer. Over the years, she has progressed through various roles, demonstrating her capability and expertise in operations management within the company.
Education and Expertise
Shannon Bates earned her Bachelor's degree in Business Marketing with an emphasis on international logistics from the University of North Texas. Her educational background provides a solid foundation for her career in operations and project management. She has developed expertise in process and system improvement, data manipulation, and IT services, which enhances her effectiveness in her current role.
Background
Before joining Dialexa, Shannon Bates worked as a Furniture and Home Sales Manager at Dillard Store in Lewisville, TX, from 2006 to 2007. This early experience in retail management contributed to her skills in customer engagement and sales operations. Her transition into technology and operations began with her roles at Dialexa, where she has built a career focused on quality assurance and operational efficiency.
Achievements
Shannon Bates has a proven track record in achieving accounting resolutions and tracking revenue generation, which are critical components of her role in engagement operations. Her strong background in process/system improvement has enabled her to optimize internal processes effectively. Additionally, her experience in project management has allowed her to provide valuable support to stakeholders and associates throughout her career.