Adonis Bulatao
About Adonis Bulatao
Adonis Bulatao is a Tier 3 Technical Support Engineer with extensive experience in customer support and technical roles across various companies. He currently works at Dialpad and has previously held positions at Contivio.com, Sikka Software Corporation, and AT&T, among others.
Work at Dialpad
Adonis Bulatao has been employed at Dialpad since 2019, serving as a Tier 3 Technical Support Engineer. In this role, he provides advanced customer support for Dialpad's contact center offerings. His responsibilities include troubleshooting complex issues and ensuring customer satisfaction through effective resolution of technical problems.
Previous Experience in Technical Support
Prior to his current position, Adonis Bulatao worked at several companies in technical support roles. He was a Technical Support Engineer at Contivio.com for six months in 2012. He also served as a Tier 2 Technical Support representative at AT&T for one year, and worked at 8x8, Inc. as a Technical Support-VOIP for three years, from 2009 to 2012.
Customer Success Management Background
Adonis Bulatao has experience in customer success management, having worked at Sikka Software Corporation from 2012 to 2017. In this role, he focused on ensuring customer satisfaction and success with the company's products and services over a five-year period.
Technical Skills and Expertise
Adonis Bulatao specializes in implementing and troubleshooting call center software solutions, particularly Contivio. He utilizes diagnostic tools such as Wireshark and SIP Plotter to address call quality issues. His expertise includes advising clients on best practices for call center operations and collaborating with ISP and SIP trunk providers to resolve technical issues.
Education and Training
Adonis Bulatao studied at Heald College, where he focused on Network Security and earned an Associate of Arts degree from 2005 to 2007. This educational background has contributed to his technical knowledge and skills in the field of IT support.