Ali Mapes
About Ali Mapes
Ali Mapes serves as the Director of Customer Success and Account Management at Dialpad, where he has worked since 2018. With over a decade of experience in sales and customer experience, he has held various leadership roles across multiple companies, demonstrating strong analytical and problem-solving skills.
Current Role at Dialpad
Ali Mapes serves as the Director of Customer Success and Account Management at Dialpad. He has held this position since 2018, contributing to the company's growth and customer engagement strategies. His role involves overseeing customer success initiatives and managing account relationships, ensuring clients receive optimal value from Dialpad's services.
Previous Experience in Customer Success
Prior to his current role, Ali Mapes worked at Talkiq: Conversation Science as the Head of Customer Success from 2017 to 2018. His responsibilities included leading customer success efforts to enhance client satisfaction and retention. He also held a position at Adroll as Team Lead in Account Management for a brief period in 2017, where he focused on managing client accounts.
Sales and Marketing Background
Ali Mapes has extensive experience in sales and marketing. He worked at Upsnap as Director of Sales Solutions from 2014 to 2016, where he developed sales strategies. His earlier roles include serving as Assistant Director of Email Marketing at The Hartford and as an Email Marketing Manager at Manta, where he honed his skills in digital marketing and customer engagement.
Educational Background
Ali Mapes earned a Bachelor of Science degree in Sport Management from the University of Connecticut, where he studied from 2003 to 2007. This educational background provided him with foundational knowledge that he has applied throughout his career in various marketing and customer success roles.
Professional Skills and Attributes
Ali Mapes is recognized for his adaptability and collaborative approach in professional settings. He has a proven track record of thriving in dynamic environments and is known for his relationship-focused leadership style. His analytical and problem-solving skills have been instrumental in managing strategic accounts and exceeding revenue targets throughout his career.