Blake Cross
About Blake Cross
Blake Cross is the Director of Renewals at Dialpad, where he emphasizes open communication and collaboration in leadership. He has a background in renewals management with experience at RingCentral and holds a Bachelor’s Degree in History with a Minor in Marketing from Metropolitan State University of Denver.
Current Role at Dialpad
Blake Cross serves as the Director of Renewals at Dialpad, a position he has held since 2023. In this role, he is responsible for overseeing renewal processes and strategies to enhance customer retention. His focus on open communication and collaboration supports the company's goals in maintaining strong client relationships. Cross emphasizes coaching and mentoring within the sales team to drive both sales performance and individual career development.
Previous Experience at RingCentral
Prior to joining Dialpad, Blake Cross worked at RingCentral in various roles related to renewals. He began as a Renewal Manager from 2020 to 2022, where he managed customer renewals and retention strategies. He then advanced to the position of Senior Renewals Manager for a brief period in 2022, followed by a role as Manager of Renewals from 2022 to 2023. His experience at RingCentral contributed to his expertise in customer relationship management and renewal processes.
Internship at Fathom Events
Blake Cross gained early professional experience as an Event Marketing Intern at Fathom Events from 2015 to 2016. During this 9-month internship, he developed skills in event marketing and coordination, which laid the groundwork for his future roles in business development and renewals.
Education and Academic Background
Blake Cross studied at Metropolitan State University of Denver, where he earned a Bachelor’s Degree in History with a Minor in Marketing. His academic tenure lasted from 2014 to 2016, during which he developed a foundational understanding of historical analysis and marketing principles, contributing to his professional capabilities in business development and renewals.
Core Values and Leadership Style
Blake Cross values open communication and collaboration as essential elements of effective leadership. He practices servant leadership, focusing on the needs of his team and fostering an environment of support and growth. Cross emphasizes the importance of continued education and feedback in daily operations, which he believes are crucial for both personal and team development.