Brynn Gaeta
About Brynn Gaeta
Brynn Gaeta serves as the Team Lead for Support QA and Development at Dialpad, where she has worked since 2016. With a diverse background in retail, sales, and customer service, she brings a comprehensive skill set to her role in the San Francisco Bay Area.
Work at Dialpad
Brynn Gaeta has been employed at Dialpad since 2016, where she has held multiple roles. Currently, she serves as Team Lead for Support QA and Development, a position she has held since 2019. In addition, she has worked as a Support Development Specialist since 2018 and as Tier 2 Product Support since 2017. Her responsibilities include training and developing the support team, showcasing her commitment to enhancing team performance and customer service.
Previous Experience at FedEx Office
Prior to her tenure at Dialpad, Brynn Gaeta worked at FedEx Office in various capacities. She served as Center Manager for 8 months in 2014 and as a Sales Customer Service Specialist from 2015 to 2016. Additionally, she held the position of Assistant Manager from 2013 to 2014. Her roles at FedEx Office provided her with valuable experience in retail management and customer service.
Background in Retail and Sales
Brynn Gaeta has a diverse background in retail and sales, which complements her telecommunications experience. She worked at Victoria's Secret as a Category Supervisor for four years, where she developed skills in account management and customer relations. This experience contributes to her comprehensive understanding of customer needs and service delivery.
Education and Expertise
Brynn Gaeta studied at San Jose State University from 2009 to 2011 and later attended DeAnza Community College, where she focused on English Language and Literature from 2013 to 2017. Her educational background supports her professional roles, particularly in customer service and team development.
Skills in Loss Prevention
In addition to her telecommunications and retail experience, Brynn Gaeta possesses skills in loss prevention. This expertise is not commonly associated with telecommunications roles but adds to her diverse skill set, enhancing her capability in managing customer relations and operational efficiency.