Cherene O'hara
About Cherene O'hara
Cherene O'Hara is a Strategic Renewals Manager at Dialpad, where she has worked since March 2023. She has a background in managing strategic renewals at companies like Tableau Software and Zendesk, and holds a Bachelor of Arts in Communication from Western Oregon University.
Work at Dialpad
Cherene O'hara has been serving as the Strategic Renewals Manager at Dialpad since March 2023. In this role, she focuses on managing strategic renewals, leveraging her expertise in customer relationships and retention strategies. Dialpad is known for its AI-powered communication tools, which enhance customer interactions and streamline business processes. O'hara's work contributes to the company's mission of providing innovative communication solutions.
Previous Experience at Tableau Software
Before joining Dialpad, Cherene O'hara worked at Tableau Software as an Enterprise Renewals Manager from 2019 to 2022. During her three years in this position, she was responsible for overseeing enterprise-level renewals, ensuring customer satisfaction, and maintaining strong client relationships. Her experience at Tableau, a leader in data visualization and analytics, equipped her with valuable skills in managing complex renewals.
Background in Communication Studies
Cherene O'hara pursued her education in communication studies at two institutions. She studied at Edinboro University of Pennsylvania for one year from 2011 to 2012, focusing on general communication. She then continued her education at Western Oregon University, where she earned a Bachelor of Arts (B.A.) in Communication from 2012 to 2015. This academic background has provided her with a solid foundation in effective communication strategies.
Experience in Account Management
Prior to her role at Tableau, Cherene O'hara worked as an Account Manager at Avvo from 2018 to 2019. In this position, she managed client accounts and worked to enhance customer satisfaction. Additionally, she held the position of Senior Renewals Manager at Zendesk for 11 months from 2022 to 2023, where she further developed her skills in renewals management. Her diverse experience in account management roles has contributed to her expertise in customer retention.
Early Career at Uber
Cherene O'hara began her professional career at Uber as a Restaurant Partnerships Representative for UberEATS in 2017. In this role, she was responsible for building and maintaining partnerships with restaurants, contributing to the growth of the UberEATS platform. This early experience in a fast-paced environment helped her develop strong negotiation and relationship-building skills.